First-level support
Our IT supporters provide quick and uncomplicated help if one of your employees has a problem with the network, can no longer print or a program hangs.
Second-level support
Our support staff assist your internal IT support team with complex problems and take the pressure off them. This increases the availability of support and shortens response times.
24/7 support
Because it's urgent when it happens: We are there for you and support you, even on weekends or during off-peak times on standby. So that a short interruption doesn't turn into a long and costly outage.
The challenge
These days, almost nothing works without IT. That's why even small and medium-sized companies need reliable IT support. However, many companies lack the internal resources or the specialist know-how. The big challenge is to set up IT systems and infrastructures in such a way that users cannot make any system-critical entries that could, in the worst case, lead to a system interruption or failure. This saves a lot of time, money and nerves.
The solution
Entrust your IT support to our experienced experts. We will assist your IT department as first or second-level support, if it is at a loss or lacks the personnel resources. We proactively monitor your IT systems, provide straightforward assistance and ensure that your employees can work without disruption.
The services
You decide how much support we offer you and your employees. As second-level support, we assist and relieve your internal IT team if their technical, personnel or time resources are limited. As first-level support, we help your employees directly if you do not have internal IT support. Even at the weekend. And if you are planning business-critical work such as an inventory, for example, we can be on standby and on call.
The benefit
Our support team is made up of experienced IT specialists with a wide range of training and skills. That's why you always speak to a professional and specialist, regardless of the problem. What's more, you can be 100% sure that someone is always available to help. Having a large IT support team behind you, increases availability and shortens response times. The most important thing for you is that any outages won't last long with us.
A computer problem or system failure is annoying, costs money and can put your company at risk. With our IT support, you can protect yourself effectively against risks. We will be happy to explain how.
